Refund Policy

Refund & Return Policy

Last updated: October 27, 2025

We want you to be completely happy with your purchase! Every piece we make is crafted with care, and we stand behind the quality of our work. But we also understand that sometimes things just don’t work out — so here’s how we handle refunds and returns.

Returns

You may request a return within 30 days of receiving your order. To qualify for a return:

• The item must be unused and in the same condition you received it

• It must be in its original packaging

• You’ll need proof of purchase or your order number

Because each item is handmade, custom or personalized pieces (including made-to-order wood items) can’t be returned unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we’ll let you know if your refund is approved.
If it is, we’ll process your refund back to your original payment method within 5–10 business days.

Please note: Original shipping costs are non-refundable.

Exchanges

We’re happy to replace items if they arrive damaged or defective. Just email us at CraftedAndRooted77@gmail.com with your order number and photos of the issue, and we’ll get a replacement sent out or work with you on a fair solution.

Damaged or Incorrect Orders

Accidents happen — if your order arrives damaged or incorrect, please reach out within 7 days of delivery. We’ll make it right as quickly as possible.

Shipping Returns

Before sending any item back, please contact us at CraftedAndRooted77@gmail.com for return instructions.
Customers are responsible for return shipping unless the return is due to our mistake or a damaged product.

Questions

We’re a small, family-run shop and we genuinely care about your experience. If you have any questions about your order, returns, or anything else, don’t hesitate to contact us at CraftedAndRooted77@gmail.com.

Thank you for supporting handmade — we couldn’t do this without you! ❤️